FAQs
π Frequently Asked Questions (FAQ)
π³ What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), Apple Pay, and Google Pay.
π¦ Where do you ship from?
Most of our products ship directly from our partnered warehouses in Asia. We work with trusted suppliers to ensure safe and timely delivery.
β° How long does shipping take?
Shipping times vary depending on your location:
- USA & Canada: 9β18 business days
- International: 14β24 business days
Please note that delays may occur due to customs or high demand.
π What's your return/refund policy?
We offer a 30-day return policy for defective or damaged items. To be eligible, items must be unused and in original condition. Check out our full Return/Refund Policy for more info.
π¨ I made a mistake on my order. Can I change it?
Contact us at info@kozitech.ca within 12 hours of placing the order, and we'll try our best to update it.
π¬ I haven't received my order yet. What should I do?
If your tracking hasn't updated or it's been over the expected delivery time, please email us at info@kozitech.ca with your order number.
π‘οΈ Is shopping on Kozitech safe?
Absolutely. Our website utilizes SSL encryption to ensure your data is 100% secure. We never share your information with third parties.
β Still have questions?
No problem! Reach out to us anytime at info@kozitech.ca β we'll respond as soon as possible and we're happy to help!
Shipping
Yes, we ship all over the world. Shipping costs will apply, and will be added at checkout. We run discounts and promotions all year, so stay tuned for exclusive deals.
It depends on where you are. Orders processed here will take 5-7 business days to arrive. Overseas deliveries can take anywhere from 7-16 days. Delivery details will be provided in your confirmation email.
We use all major carriers, and local courier partners. Youβll be asked to select a delivery method during checkout.
Product
We always aim for make sure our customers love our products, but if you do need to return an order, weβre happy to help. Just email us directly and weβll take you through the process.
It depends on the creator and the product. All options are outlined on the product page, so look out for customization options there.
Other
You can contact us through our contact page! We will be happy to assist you.
Any question?
If we still haven't answered your question, you can contact us below and we will get back to you as soon as possible.